FAQ's

How long does shipping take?

We use Australia Post to deliver our parcels within Australia. Shipping takes between 5-7 days. Shipping is FREE for all orders.

How often should I use this product?

Our Face Mask is great for all skin types. We recommend using our mask 3-4 times a week to see the best results.

How do I use the mask?

Cleanse your face before applying the mask evenly. Leave it for about 10 minutes until fully dry. Rinse off with warm water and pat dry with a fresh towel.

I feel a tingle, is that normal?

Tommi skin purifying green tea clay mask is full of active ingredients. This tingle is good and means that the ingredients are working to tackle the impurities on your skin. We suggest patch testing the mask 48 hours before use.

Does this product treat acne?

Our product draws out toxins, pollutants, and oils that clog the pores. It can be incorporated into any skin routine but will not cure acne alone.

I have sensitive skin. Can I use this product?

Tommi skin purifying green tea clay mask uses active ingredients to draw out toxins in the skin. It is designed to calm and soothe, great for people with sensitive skin. However we suggest patch testing the mask 48 hours before use on your inner elbow or consult your GP. If irritation occurs do not use.

Is it true that all skincare has to contain some form of preservative?

Yes! Preservatives are necessary in order to make sure that your skincare stays at its most effective in different climates and environments. It also prevents the growth of microorganisms. We have however, kept preservatives to a bare minimum – it is in our best interest to ensure the efficacy of our product and also ensure that bacteria does not grow inside your Tommi skin mask.

Is your product tested on animals?

We do not test our products on animals, our products are vegan friendly and animal cruelty free.

What is the shelf life of your products?

Our products have a typical shelf life of 12 months. If our products are kept out of direct sunlight and at room temperature or below, they will stay fresher longer.

I'm pregnant. Is it safe to use your product?

Yes, our products are safe for you to use, they do not contain any chemicals that will harm you or the baby. However, we do recommend seeking your doctors advice prior to usage if unsure.

Will I break out after using your mask?

If you experience a few spots after using the mask, don’t worry, it generally means it is doing its job! Just be sure to moisturise after you have removed the mask.

I have eczema / rosacea. Can I still use the mask?

If you do suffer from either, you may experience a slight tingling sensation on your first use. However, please note it doesn’t contain any ingredients that might trigger eczema or rosacea – everyone is different and everyone’s skin reacts differently to certain skin care products. Therefore, it is best to check with your GP if you have any major concerns and conduct a patch test 24hours before use. It is important to moisturise after removing the mask!

Is this company based in Australia?

We are based in Melbourne, Australia.

 

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