How long does shipping take?
Standard shipping is free for orders over $50, usually takes 5-7 days.
Express shipping is $10, and usually takes 2-3 days.
*COVID-19 SHIPPING UPDATE
Due to the ongoing impacts of COVID across Australia, with restrictions and increase demand for online orders, Australia Post are facing some delays. Please know were are doing our best to get your order to you as soon as possible.
Do you ship internationally?
We also ship to NZ, international shipping is $10
I have sensitive skin. Can I these products?
Our products are suitable for sensitive skin. However we suggest patch testing the mask 48 hours before use on your inner elbow or consult your GP. If irritation occurs do not use.
Is it true that all skincare has to contain some form of preservative?
Yes! Preservatives are necessary in order to make sure that your skincare stays at its most effective in different climates and environments. It also prevents the growth of microorganisms. We have however, kept preservatives to a bare minimum – it is in our best interest to ensure the efficacy of our product and also ensure that bacteria does not grow inside your Tommi skin mask.
Are your skincare products vegan?
Yes! Our skincare products are vegan-friendly
What is the shelf life after opening your products?
Our products have a typical shelf life after opening of 6 months. If our products are kept out of direct sunlight and at room temperature or below, they will stay fresher longer.
I'm pregnant/breastfeeding. Is it safe to use your product?
We can not advise on this. We do recommend seeking your doctors advice prior to usage.
GREEN CLAY FACE MASK
How often should I use the green clay?
Our Face Mask is great for all skin types.
For oily or combination skin, we recommend using the mask 2-3 times a week
For drier skin, we recommend using the mask 1-2 time a week. Applying a moisturiser afterwards.
How do I use the mask?
Cleanse your face before applying the mask evenly. Leave it for about 10 minutes until fully dry. Rinse off with warm water and pat dry with a fresh towel.
I feel a tingle, is that normal?
As the Green clay mask dries and tightens on the skin it may cause a light tingle. If you feel any irritation or burning, remove mask immediately and discontinue use. We suggest patch testing the mask 48 hours before use.
Does this product treat acne?
Our product draws out impurities and excess oils that clog the pores. It can be incorporated into any skin routine but will not cure acne alone. This product is not intended to diagnose, treat, cure or prevent any disease.
Will I break out after using your mask?
If you experience a few spots after using the mask, don’t worry, it generally means it is doing its job! Just be sure to moisturise after you have removed the mask. If your skin continues to breakout after every use, discontinue use.
I have eczema / rosacea. Can I still use the mask?
If you do suffer from either, you may experience a slight tingling sensation on your first use. However, please note it doesn’t contain any ingredients that might trigger eczema or rosacea – everyone is different and everyone’s skin reacts differently to certain skin care products. Therefore, it is best to check with your GP if you have any major concerns and conduct a patch test 48hours before use. It is important to moisturise after removing the mask!
* Results vary for each individual.
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