Returns Policy – tommi skin

Returns Policy

If any of these Terms are unclear, please email us at help@tommiskin.co

14 Day Return & Refund Policy

Our guarantee:
If you’re not happy with tommi skin, we gladly offer a 14 day 100% Money Back Guarantee. Your refund will be processed after we receive the returned products, provided they are postmarked returned within 14 days of the delivery date.

Please note, you will be responsible for the shipping and we recommend using a trackable service as lost return items cannot be reimbursed.

Incorrect or Faulty Products

If you have received incorrect, damaged or faulty items, please provide details (including photos) within 14 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly. 

Missing Items

We understand receiving your order on time and in good condition is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.

Please contact our customer support team so we can organise replacements for missing products. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.  

Other Issues

If you encounter any other issue with or reaction to our product, please provide details, and we will respond to you. 

How to Return Products

If you need to return products in accordance with this Policy, please contact our custom support team to find out how to send damaged products back to our warehouse. 

Please always include your order confirmation number in the subject line as well as pictures of the products you wish to return.

Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Your refund will be processed as soon as the product you have returned received by our warehouse and it usually takes between 5-10 business days for the refunds to be credited to your bank account. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@tommiskin.co.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@tommiskin.co 

 

Contact Email: help@tommiskin.co

Business Address: 513 Toorak road, Toorak, 3142, Victoria, Australia